The Efficiency of Inefficiency

Physician, author, and medical historian Victoria Sweet shares her strong conviction that "medicine is personal, face-to-face, and when it is personal, it works." Through patient care and study of medieval medical texts, Dr. Sweet comes to a surprising conclusion about the efficiency of inefficiencies. 

For reflection alone or together: 

What might it mean for you to look at your patients with the "eye of Hildegard?" Where do you see veriditas -- even in those with serious illness?

Where is your organization growing less efficient in the name of efficiency? How might this change?